Some returns are free, and some are at the customer’s expense.  If the item is defective and it is covered under the manufactures warranty, then the item will need to be sent to them and not to us.  All you need is the invoice that came in the package.  This includes all DCC products except for the following:


All other brands will need to be sent to the manufacture.  You can find that information here.

If your brand is not is the list, please contact us for instructions.


All other items:


Iron Planet Hobbies will offer you a refund based on your original method of payment.

You will not be notified when your package arrives at our facility. Please use your carriers tracking system to verify your package arrived.

Iron Planet Hobbies will not be held responsible for delayed or lost packages.

All products returned must have documentation attached explaining the reason for return / exchange.  Please include a copy of the original invoice with a note describing the reason for the return.  The returned item(s) must also include the original box and packing materials and have the RMA number written on the outside of the shipping box and/or the label.


All items being returned for exchange and / or refund MUST be returned in the same new condition which they were shipped to the customer including the manufacturers packaging and all included instructions, manuals, etc. Any item(s) that have been modified in any way, such as, but not limited to, changes in appearance, (weathering, decals, painting), additional, removed or replaced parts, will not be accepted and neither refund nor exchanges will be given.  All items returned for refund or exchange will be verified by a Customer Service Representative before a refund or exchange is processed. Do not ship returns / exchanges in the manufacturer’s box alone. Please ship all returns / exchanges in a shipping box / carton. Replacements, exchanges and/or credits will be shipped / processed once we receive the returned item(s).  Any items returned that have not received an approved RMA number will not be accepted and will be returned to the sender.


Sale/Clearance/Open Box items cannot be returned

Iron Planet Hobbies will not be responsible for damage caused to other items due to a faulty item.


United States Customers:

Your return / exchange may qualify for Iron Planet Hobbies, LLC to pay for return ground postage. This will be determined on a case by case basis. If your return / exchange does qualify, you will receive a return mailing label via e-mail with instructions. Accommodations will be made for customers that do not have email.

International Customers:

International customers should use the most economical mail service available in their country. Iron Planet Hobbies, LLC will not reimburse return shipping costs for customers who return items using express or next-day shipping options.


Any items returned that have not received an approved RMA number will not be accepted and will be returned to the sender.


Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


If you actually read all this, congrats!!  You are head of the class.  😊